Shipping Policy

Order Processing at My Store

At My Store, we prepare your order for shipment within 1-3 business days after payment confirmation. This timeframe may extend during major sales events, unexpected surges in order volume, holiday periods, or other operational disruptions. Business days exclude weekends and public holidays.

Shipping Methods and Costs

Shipping options vary based on your location, the products you order, and the shipping services available at purchase time. During checkout, you will see all applicable shipping methods along with estimated delivery times.

Shipping fees are calculated individually for each order and displayed before you complete your purchase. Some special shipping promotions may require minimum order amounts, exclude certain products, or restrict destinations.

Estimated Delivery Times

After processing, delivery typically takes an additional 5-10 business days. These estimates serve as planning guides and are influenced by factors such as shipping carrier operations, weather conditions, transportation delays, customs processing, public holidays, and accurate address information.

Unless expressly guaranteed at purchase, delivery dates are estimates and not guaranteed deadlines.

Tracking Your Shipment

When tracking is available, My Store will provide you with tracking details after your order ships. Please note that carriers may take some time to update tracking status after initial shipment.

Address Accuracy

Providing complete and accurate shipping information is your responsibility. Incorrect or incomplete addresses may delay delivery or require additional shipping arrangements.

If you detect an error in your shipping address, contact My Store immediately. However, once the order is in fulfillment, we cannot guarantee changes to the delivery address.

International Shipping

For orders shipped internationally, customs inspections, import duties, taxes, brokerage fees, or other local charges may apply. These costs are usually the responsibility of the recipient unless legally stipulated otherwise.

Customs processing can also lengthen the estimated delivery timeframe.

Handling Delayed, Lost, or Damaged Shipments

If your order is delayed beyond expectations, first check the tracking information if available. Should tracking lack sufficient details, contact My Store with your order information for further assistance.
In cases where a shipment appears lost, My Store will collaborate with the carrier to investigate and pursue remedies based on shipping method and legal guidelines.
If your package arrives damaged, keep the packaging and document the condition. Contact us promptly to review the issue and arrange a suitable resolution.

Possible Separate Shipments

Products in your order may ship from different locations, resulting in multiple packages arriving separately. Each shipment will have its own tracking information and delivery schedule.